Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Your order record in your customer account serves as proof of purchase. If you checked out as a guest, please keep your order confirmation email.

How to request a return

  1. Log in to your customer account: https://shopify.com/85499117788/account
  2. Select the order that contains the item(s) you'd like to return.
  3. Click Request return, choose the item(s) and a reason, and submit your request.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Don't have an account, or having trouble with the link? Contact us at hellohgmedia@gmail.com and we'll start the return for you.

Cancellations
Need to cancel an order? You can request a cancellation from the same order page in your customer account: https://shopify.com/85499117788/account. Orders that have already shipped can't be cancelled, but you're welcome to return them once they arrive.

Damages and issues
Please inspect your order when it arrives and contact us immediately within 30 days if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. You can submit a request through your customer account or email us atย hellohgmedia@gmail.com. Photos help us resolve things faster.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. (This exception does not affect your rights under the European Union cooling-off period below.)

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can start your return through your customer account: https://shopify.com/85499117788/account

Return shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at hellohgmedia@gmail.com.