Shipping policy
This Shipping Policy describes how CozyPaw ("we," "us," or "our") handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1-2 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Options and Delivery Times
We ship worldwide. Delivery time depends on the shipping method you choose at checkout. Shipping time begins after your order has been processed.
- Standard Shipping: 5-8 business days (6-10 business days total, including processing)
- Express Shipping: 3-5 business days (4-7 business days total, including processing)
International deliveries may vary depending on customs clearance and the destination country. Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Standard Shipping: Calculated at checkout. Free Standard shipping on orders over $50.
- Express Shipping: Calculated at checkout
The free shipping promotion applies to Standard shipping only. Express shipping is charged at the rate shown at checkout.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1-2 business days to appear. You can track your package using the link provided.
Shipping Restrictions
We ship worldwide. Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs). If an item in your order cannot be shipped to your location, we will contact you.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total unless stated at checkout.
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at hellohgmedia@gmail.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 hellohgmedia@gmail.com